Nayda, MA The Liberty QualityCare Client Satisfaction Survey is designed to provide an annual measurement of outcomes for a national, private, physician-owned corporation established in A small work group of advanced clinicians and executive administrators created the Liberty QualityCare Client Satisfaction Survey tool to be an early indicator of program performance problems and alpha tested it from through Following the testing, the leadership team has distributed the survey tool annually to three programs across the country in which leadership has full responsibility for clinical outcomes.
Medical Case Management Medical Case Management Services The quick intervention of a medical case manager is a proven and effective service that reduces employer lost-time costs due to workplace injuries.
After injury onset, the coordination and follow-up of medical treatments are key components to a cost-effective return to work process. We strive to achieve only the most positive clinical outcomes, and our nurses handle all claims in the most professional, ethical, and expeditious manner possible.
Telephonic case management is not a part-time job. Upon referral, our medical case manager will make immediate three-point contact with the client, physician s and the employer, to obtain an up to the minute status of the case.
Our case manager will then assist in the development and implementation of individualized treatment plan, aimed at returning the injured worker to the workforce as quickly as possible.
Field Medical Case Management Depending on a variety of factors, some medical case management cases may require direct nurse case management intervention to assist in safely returning an injured worker to the workforce. Upon referral, our medical case manager will make immediate three-point contact with the client, physician s and the employer, to obtain an up-to-the minute status of the case.
Our nurse case manager will then meet with the client and treating physician in person and assist in the development and implementation of individualized treatment plan, aimed at returning the injured worker to the workforce as quickly as possible.
RTW Coordination and Modification An appropriate return to work program involves careful coordination and close communication between the injured worker, employer, healthcare provider sand other stakeholders in the disability claim.
Effective return to work programs have been proven to not only reduce claim costs, but also assist in keeping the injured worker engaged in the rehabilitation process and remain motivated to return to the workforce.
When possible, we return injured workers to their pre-injury jobs safely and promptly. Immediate dispatch of our nurse case managers to the trauma center or facility ensures a swift on-site assessment and report to the account, appropriate and timely care for the injured worker, as well as expressing care and concern for the patient and family.
As most catastrophic claims are complex and long-term in nature, without proper management, recovery can be prolonged and more costly than necessary.
Not only will this reduce claims costs, but will also best help the injured worker achieve independence and a quality of life after their debilitating injury.
Independent Medical Exam On difficult cases there are times when it is important to clarify a diagnosis and treatment plan. An IME can provide information regarding the cause of an injury, medical condition, medical relatedness, treatment alternatives, or the disability duration of a claim.
Our nurse case managers will assist in identifying the highest quality board certified specialists who can assess the claim from their area of expertise, and render an opinion as to return to work options, length of disability, extent of disability, and anticipated maximum medical improvement.
Panel Coordination When requested, we will work with a referring agency to establish a panel of physicians that will then be provided to the injured worker. Once a physician is selected, we will coordinate scheduling of the medical appointment.Bottom line, your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive.
A strong company will already have great customer relationships. Describe examples of how technology and information management are related to the quality and safety of patient care Recognize the time, effort, and skill required for computers, databases and other technologies to become reliable and effective tools for patient care.
Proper and appropriate assignments facilitate quality care. Improper and inappropriate assignments can lead to poor quality of care, disappointing outcomes of care, the jeopardization of client safety, and even legal consequences.
For example, you think the customer service hours for your plan should be different. If you have a complaint about the quality of care you’re getting from a home health agency, call the home health agency and ask to speak to the administrator.
Management on the Mend goes beyond the techniques and tools to provide a road map for transforming the entire organization. Concrete, rich examples are provided to help healthcare leaders create new organizations that can sustain consistent improvements in care on a daily basis. Enrichment Of Customer Satisfaction Through Total Quality Management Techniques Dr.
H. Nagaprasad, 1 B. Yogesha2 The Four challenges facing business The Four challenges Legislation facing business Customers Competition Technology Legislation Proceedings of the International MultiConference of Engineers and Computer Scientists Vol II.